An analysis of experimental tests results and a literature review show that determination of the optimal number of criteria for assessment of operation quality of a given transportation system is crucial to the assessment result. The analysis has been performed on the basis of research on operation quality of a given transportation system. This is a real transportation system providing the population with transport services in a given urban and suburban area. The operation quality of such a transportation system is affected by people's behavior, operation of the vehicle, and the impact of the environment. In order to ensure appropriate quality of the system functioning it needs to be constantly evaluated. The transportation process ought to be optimized and innovative solutions should be implemented. In this work a set of evaluation criteria has been determined, on the basis of which, evaluation and analysis of the quality of transport services provided by a given municipal transportation system have been performed.